Table of Contents

1. User Support, Part 2: IT Policies
2. Desktop Shipping: Saving Time and Money When Sending Documents and Small Packages
3. About Blink 2.0
4. Communicating Across Generations in the Workplace

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User Support, Part 2: IT Policies
10/15/09 1:00 PM to 4:30 PM and
10/22/09 1:00 PM to 4:30 PM
Torrey Pines Center South, Learning Center - Suite 265A
Fee: $0.00
Instructor: Gary Hoffman

Intended for: New and experienced UCSD Information Technology System Administrators.

In this class, you will learn about UC and UCSD policies governing the use of Information Technology at UCSD. You will be introduced to the issues addressed by local department policies, with particular attention to user support at the departmental level. A student assessment will be required for successful completion of the course.

Note: This is a two-part course. Participants must attend both days in order to earn credit for the course.

Required Preparation:

* Successful completion of Level 1 certification is required.
* Successful completion of User Support, Part 1: Strategies for Delivering IT Services and Resources
* Reading Assignment: UC IS-3 Policy

Note: This class is part of the Systems Administration Certification (Level 2) of the UCSD SysAdmin Training Series. When you have completed all 3 classes, be sure to request your certificate.

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Desktop Shipping: Saving Time and Money When Sending Documents and Small Packages
10/20/09 2:30 PM to 4:00 PM
Torrey Pines Center North, Training Center North
Fee: $0.00
Instructor: LaWana Richmond

Intended for: Individuals holding the role of Business Assistant.

Save time and money. Put an end to running around to track down shippers, waybills, notes and other records to figure out who sent what where and to whom or whether it was delivered, received or signed for. Learn about carrier rate shopping, electronic invoicing and shipment recharge reconciliation. UCSD's Desktop Shipping Center allows you to do all of this and more from your desktop with ease. Come be amazed by how simple it is to process, send, track, and financially reconcile your shipments now that we have streamlined the entire process.

Required Preparation: No required preparation for this course.

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About Blink 2.0
10/22/09 9:00 AM to 10:00 AM or
10/22/09 10:30 AM to 11:30 AM
Student Services Center, 4th Floor Training Room #454
Fee: $0.00
Instructor: Sydney Donahoe

Intended for: Blink users.

In this class you will learn tips for using the new Blink 2.0 - finding the tools you need, using the Calendar and Map features, making the most of search, and more. You will also have an opportunity to provide feedback to the Portal Services Team about Blink 2.0 and its new features.

Required Preparation: No required preparation for this class.

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Communicating Across Generations in the Workplace
10/23/09 8:30 AM to 11:30 AM
Torrey Pines Center North, Training Center North
Fee: $0.00
Instructor: Dale Masterson

Intended for: Anyone interested in understanding how to work more effectively with others across generations.

UC San Diego prides itself on being a diverse community. In fact, four distinct generations work side-by-side on our campus. This workshop will explore the differences in and similarities among the generations and how they affect our working relationships, so we can all work more effectively with one another.

Topics Include:

* Understanding of the four generations in today's workplace
* The impact generational differences have on values, characteristics, workplace attitudes, communication styles, outlook, etc.
* Strategies for encouraging productive intergenerational communication

* Leveraging generational strengths to achieve shared goals
* Building trust and positive relationships
* Avoiding and resolving intergenerational conflicts

Required Preparation: No required preparation for this course.

To enroll, please visit Enrollment Central, http://enrollmentcentral.ucsd.edu. For further information, please contact Staff Education and Development at (858) 534-4890 or staffeducation@ucsd.edu