University of California, San Diego

April 22, 1996
SUBJECT: Physical Plant Services Electronic Work Request Process
In order to offer our customers more flexibility in requesting work from Physical Plant Services and to promote the campus initiative to reduce paperwork, we are now offering an electronic Work Request process on the World Wide Web.
There are two PPS electronic forms available at this time. One can be used in place of the usual #FO 2212 multi-part form for requesting recharge work, and the second, simplified form may be used to report any maintenance discrepancies in state-funded facilities. For your convenience you will still be able to call the Service Referral Desk at extension 42930 to request service.
These forms may be accessed by pointing your forms-capable browser at either the Auxiliary and Plant Services home page at http://apsadmin.ucsd.edu:1010/ or the Physical Plant Services home page at http://apsadmin.ucsd.edu:1010/apsppshr.html and selecting the appropriate hypertext links from there. Of course, we will still accept hard copy requests mailed to us at mail code 0908, or faxed to extension 42386.
We have also implemented an electronic Customer Feedback Form on the PPS page in order to give our valued customers a convenient, paperless method to tell us how we are doing, so that we may continue to improve our level of service. Please feel free to use it to share with us any concerns, perceptions or expectations regarding our services, or call our Customer Service Supervisor, Wendy Schiefer, at extension 40317, if you prefer.
We are committed to assuring your satisfaction.
Administrators and support staff are encouraged to share this information with other employees in your areas who may wish to utilize these new electronic processes.
Jack Hug
Assistant Vice Chancellor >-- Saved internet headers (useful for debugging)
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>From: Marlene_Duncan@AUX-PLANT-SVCS.ucsd.edu (by way of Margie Kim Subject: PPS Electronic Work Request Process