OFFICE OF THE EXECUTIVE VICE CHANCELLOR
February 9, 2015
We are pleased to announce the formation of a standing committee to support UC San Diego’s strategic plan efforts to achieve our aspirational goals of operational and administrative excellence. The Standing Committee on Service and People Oriented Administrative Culture (SP – SPOC), composed of faculty, administrative staff, campus leaders and subject matter experts, is advisory to the Chancellor and will be chaired by Professor Kit Pogliano (Biological Sciences).
Our campus has a long history of proactive and “out-of-the-box” thinking with respect to achieving administrative efficiencies. Processes at UC San Diego reflect the complexity of our organizational structures, funding sources, university policies, and governmental regulations. Over the years, we have achieved process efficiencies, particularly in the areas of information technology and administrative support. We have centralized various services to reduce redundancies and produce economies of scale, and we have effectively used technology as an enabling tool to automate manual processes, reduce transaction time, and offset personnel reductions. However, we know that the approaches utilized in our past – as valuable as they have proven to be – will not provide the strategic breakthroughs the University needs to address the financial, service, regulatory, and growth demands of the future.
In order to achieve our strategic goals, we must equip our managers and staff to be successful in a new environment through professional development opportunities that reinforce solution-oriented thinking, realign performance metrics, and reward smart risk-taking. In addition, we must ensure that potential efficiencies positively impact our UC San Diego mission and advance our strategic objectives.
The charge to the Standing Committee is to provide:
The members span all areas of UC San Diego and will focus on creating and sustaining a culture that delivers the highest level of customer service. The SP – SPOC membership is:
Kit Pogliano (Chair SC-SPOC, Professor Biological Sciences)
Additional campus subject matter experts will be included in the committee deliberations as appropriate, and will provide detailed assessments of potential projects. Implementation of approved projects will be delegated to appropriate specialists. We anticipate that the committee will meet once per month during the academic year, starting in February 2015.
The committee will provide quarterly updates to the Chancellor’s Cabinet. Staff support for the Committee will be provided by the Office of Operational & Strategic Initiatives, led by Executive Director Bob Neuhard. Questions and comments may be addressed to Kit Pogliano via email (email@example.com) or phone (858-822-1314) or Bob Neuhard via email (firstname.lastname@example.org) or phone (858-822-1764).
We appreciate the willingness of all members of the committee in participating on this important committee.