CAMPUS NOTICE

 

OFFICE OF THE EXECUTIVE DIRECTOR-
IT INFRASTRUCTURE & OPERATIONS

November 1, 2016


ALL ACADEMICS, STAFF and STUDENTS AT UC SAN DIEGO

SUBJECT:    **CORRECTION** IT Services Launches New Self-Service Customer Portal

New contact information for the Service Desk was missing from the announcement.

Self-Service Customer Portal: http://servicedesk.ucsd.edu
Email: servicedesk@ucsd.edu
Phone: 6-HELP or (858-246-4357)
Walk-in: AP&M 1313, First floor / Weekdays, 8 a.m. - 4:30 p.m.

**Please note that UC San Diego Health staff and faculty should continue to use the Health IS service desk by calling 77EMR (77367) for Epic related issues and 3-HELP (619-543-4357) for all other issues. The Health IS service desk can also be emailed at 3help@ucsd.edu for non-urgent requests.

All new ITS Service Desk contact details will be updated online as of October 24. Prior to October 24, you may visit
http://blink.ucsd.edu/technology/help-desk/service-desk.html
for more information about what to expect from this new service enhancement, as well as view a demo of the new ITS Service Desk Customer Portal Experience.

We look forward to continuing to assist with all of your IT-related requests and issues. For additional questions regarding our new Service Desk support tools and policies, please email its-servicedeskproject@ucsd.edu.



Brian DeMeulle
Executive Director
IT Infrastructure & Operations