SUBJECT:

1996-1997 Staff Education and Development Catalog

Welcome to another year full of opportunities for your continuous
learning and development!

Staff Education and Development is pleased to announce the
availability of its online 1996-1997 Staff Education and Development
Catalog. Soon your department will be receiving multiple copies of
the printed Catalog, so please see your departmental contact for your
copy.

In looking back over the past year, we want you to know how much we
appreciate your participation in Staff Education and Development
courses and services, your embracing the Electronic Enrollment Service v (EES) in its first year, and your interest in helping us serve your
needs.

You may continue to access both the online 1996-1997 Staff Education
and Development Catalog and the Electronic Enrollment Service (EES)
through InfoPath either by selecting "Administrative," then "Human
Resources and Personnel," and then "Staff Education and Development;"
or by entering the URL address "http://www-hr.ucsd.edu/~staffeducation/".

Beginning January 1, 1997 the Electronic Enrollment Service will
become the exclusive means of enrollment for Staff Education and
Development courses.

As we anticipate the coming year, we want to introduce you to three
new course series: the Organizational Excellence Series, the Learning
and Development Series, and the Management Development Series. The
Organizational Excellence Series presents the five-part Sustaining
Excellence Series which brings together an array of resources to
assist you in working in teams. A major complement dedicated to
helping build a cultural climate that is critical to our
organizational success is the Diversity Education Program, which is
designed to increase awareness and appreciation of our workplace
diversity. To round out the Organizational Excellence Series, you
will recognize two important skill areas presented in "Getting the
Most Out of Meetings" and "Developing Quality Service Skills."

The Learning and Development Series has been created for those of you
who are responsible for instructing other employees, either formally
or informally, and for helping them to develop in their jobs and grow
professionally. Look for several new courses in this series as well
as updated versions of time-tested courses. New courses include
"Breakthrough Learning: Learning-to-Learn Skills for the 21st
Century;" "Practicum: Applying Instructional Skills;" and
"Envisioning Your Organization: Developing Employee Potential."
Completing this series are the updated courses "Enhancing Classroom
Training Skills," "How to Do On-the-Job and Cross-Training," "Career
Directions: Knowing Yourself and Your Options," and "Keys to Career
Mobility."

The Management Development Series has been designed to assist those of
you who are decision-makers and those who have responsibility for
resource management with optimizing your managerial effectiveness.
This series features new "Management Development Workshops" on topics
of special interest to be announced during the coming year, and a new
course "Business Process Analysis and Re-Design." Additional
offerings to support management development include the Management
Skills Assessment Program and the Middle Management Advance.

We also want to acquaint you with other innovative courses as well as
highlight changes we have made to existing series and services. One
new course, "End-User Troubleshooting: Demystifying Software and
Hardware Problems," stems from the work of the Information Systems
Technology Competencies Task Force, a group of customers convened by
Staff Education and Development which has helped identify user needs
and competencies. First-time offerings also include the "Human
Dimensions of Conflict: Self-Care and Self-Discovery" and
"Understanding and Preventing Workplace Violence."

Of special note to managers and supervisors are the changes in the
Human Resource Management Certification Program and the creation of the
Labor Relations Specialization. Those of you who wish to develop your
supervisory potential, including those who are already work leaders,
will be interested in the "Leader Development Laboratory" in the
Communication and Leadership Series.

We are pleased to introduce you to the Learning Center Online which
provides a window into the World Wide Web where you will find learning
and development resources, links to other World Wide Web sites of
interest to trainers in the workplace, as well as self-managed learning
opportunities. You may locate the Learning Center Online by accessing
InfoPath and selecting "Administrative," then "Human Resources and
Personnel," and then "Staff Education and Development." Or, you may
enter the URL address "http://www-hr.ucsd.edu/online/staffedu/center/".

Lastly, to assist you in taking advantage of other learning
opportunities in your workplace, you may now reserve online videos for
loan or broadcast via the Video Request Service (VRS).

Beginning January 1, 1997 the Video Request Service (VRS) will become
the exclusive means of enrollment for Staff Education and Development
courses.

Please join Staff Education and Development in integrating learning
into our day-to-day work.

Rogers Davis Assistant Vice Chancellor - Human Resources Lana Brenes Director Staff Education and Development