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ESR Announces WalkMe Digital Adoption Platform

We are pleased to announce that WalkMe has been selected by the Enterprise Systems Renewal (ESR) program as UC San Diego’s Digital Adoption Platform (DAP).

Starting with the launch of Kuali Research this month and for select ESR projects moving forward, WalkMe will be used to augment training and accelerate system adoption by adding in-system help when you need it. When applied, it takes the guesswork out of new systems and processes by providing step-by-step guidance overlaid onto the user interface. These guided walkthroughs, along with direct access to static help content and ways to request support, will be made available, on-demand, as you learn the system.

To take advantage of WalkMe’s functionality on select ESR projects, a lightweight web browser extension needs to be installed. For this reason and to minimize effort for users of university-managed devices, the ESR program partnered with major IT departments to automate the installation for the vast majority of users.

Please be advised that the exact timing of the WalkMe browser extension deployment will vary by the schedule of your IT support staff, and will be timed with specific system launches. As systems come online, the inclusion of WalkMe will be referenced in project communications and the system go-live announcement.

To determine if your web browser is ready to take advantage of the added functionality of WalkMe, we need you to:

Follow the link below to see if the browser extension has been installed and is working as intended:

https://go.ucsd.edu/384oiAo

If the browser extension has not been installed, or is not working properly, please contact your IT support staff.

To learn more about WalkMe and participating ESR projects, please see our Knowledge Base (https://go.ucsd.edu/37NAlSj) and FAQ page (https://go.ucsd.edu/2u51sd9), or contact walkme@ucsd.edu.

Kevin Chou Program Director, Enterprise Systems Renewal Executive Director, Business Technology Services, IT Services Mojgan Amini IT Community Lead, Enterprise Systems Renewal Director, Process Management & Continuous Improvement, IT Services Lynn Underwood Director, Strategic Organizational Change Management, Enterprise Systems Renewal