Campus Phone Outage: March 25, 2023, 6 p.m. – March 26, 2023, 6 p.m.

Information Technology Services (ITS) is preparing to upgrade the Mitel MXOne PBX phone system to the latest software version in order to improve features, stability, and safety for the campus community.

During the upgrade window below, telephone services will have many interruptions and may not be available. The phone numbers affected are those that begin 858-246, 858-822, and 858-534, as well as any extension lines that begin with 5XXXX.

The upgrade work will be conducted on the following schedule:

Start time: 6:00 p.m. Saturday, March 25, 2023
Stop time: 6:00 p.m. Sunday, March 26, 2023

Please note that if you have a facility-related issue during the outage, use a mobile phone to contact the Facilities Management Watch Stander directly at 858-967-2210.

If you have any transit-related issues during the outage, use a mobile phone to contact Triton Transit at 858-336-4604.

Additionally, take note of the following emergency procedures during this timeframe. Use a mobile phone to

Call 911 during an emergency
Call for help if inside an elevator

For critical voice lines that would like calls forwarded to an off-campus number during the outage, please be sure to notify the ITS customer service team by calling 858-534-4277 or by sending an email to ITS-CustomerService@AD.UCSD.EDU.

While all changes are compatible with existing telephone equipment, we anticipate that in some cases you may need to reset one or all of the following three phone features:

Accept 2nd Call
Follow Me
External Call Forward

Instructions for completing such resets are on Blink:
https://blink.ucsd.edu/technology/phones/desk/help/index.html

If you have questions or need assistance, please contact the Service Desk at servicedesk@ucsd.edu or (858) 246-4357.

Brian DeMeulle
Executive Director, Enterprise Architecture and Infrastructure
Information Technology Services

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