Effective March 26, 2024, UC San Diego and UC San Diego Health will jointly implement changes to Duo, which we use for our two-factor authentication services. We’ll be upgrading to Duo’s new Universal Prompt browser experience. As detailed below, this upgrade will
- Change the visuals and process on your computer login screen
- Not change how you use the Duo app or other authentication method
Universal Prompt Overview
Here are the basics of Universal Prompt:
- The first time you access a login platform following the upgrade, Duo will automatically select the most secure method to authenticate your identity (compared to the current experience of you choosing from a list). If Duo’s choice works for you, continue with authenticating.
- Alternatively, you may change the authentication method by clicking “Other Options.” You’ll see a list of other authentication methods you have registered.
- Duo will remember your selection and automatically use it for future logins on the same platform and same browser.
Universal Prompt will automatically take effect once the upgrade work is complete, and you won’t need to do anything in advance to prepare.
The below image shows a side-by-side comparison of the current experience and the new one.
